OnmiResponse Contact Center
Contact Center, the right way — voice, SMS, chat & email in one place.
Give agents a unified workspace to manage every customer conversation. Telyra’s OmniResponse Contact Center combines voice, SMS, chat, and email into a single platform with intelligent routing, real-time dashboards, and built-in scalability. Backed by carrier-grade infrastructure, it ensures faster resolutions, happier teams, and better business outcomes.
Capabilities
Everything your team needs to deliver great experiences
Omnichannel workspace
Handle voice, SMS/MMS, chat, and email from a single, unified interface. Keep context as customers move between channels.
- Unified customer timeline
- Outbound & inbound campaigns
- Smart notifications
Intelligent routing
Skills‑based and queue‑based routing ensure customers reach the right agent—fast.
- Custom queues & priorities
- IVR & self‑service flows
- Business‑hour rules
Real‑time dashboards
Wallboards and reporting give supervisors live visibility across channels and agents.
- Service levels & AHT
- Abandon, ASA, occupancy
- Exportable historical reports
Built for your brand
Offer the full solution under your own label—Telyra keeps you in front of your customers.
- Custom domains & logos
- Single invoice with UCaaS
- No‑hassle provisioning
Scale on demand
Cloud contact center that grows with you—seasonal spikes, new sites, or entire teams.
- Add seats in minutes
- Flexible queues & channels
- APIs & webhooks
Security by design
Hardened platform with role‑based access controls and detailed audit trails.
- SSO & MFA ready
- Granular admin roles
- Encrypted in transit
Why Telyra OmniResponse
Better for customers. Better for agents. Better for the business.
Unified experience — one login for all channels
Smarter routing — skills-based, queue-based, and self-service IVR
Real-time visibility — wallboards, analytics, and historical reporting
Scales with you — add users, queues, or channels in minutes
Secure by design — SSO, MFA, role-based access, encryption
How it Works
- Single invoice & provisioning – Roll OmniResponse and UCaaS into one bill with simplified setup.
- Keep your numbers – SMS/MMS and voice on the same business numbers customers already use.
- Open by design – APIs & webhooks to connect CRMs, ticketing, and custom flows.
Quick spec
- Channels: Voice, SMS/MMS, chat, email
- Routing: skills, priority, time‑of‑day
- Analytics: live wallboards & exports
- Security: SSO/MFA, RBAC, audit logs