Cloud Call Center solution
Improve the Inbound and Outbound Calling Experience
Telyra offers a cloud call center solution designed for businesses that need reliable inbound and outbound calling, agent monitoring, and real-time reporting.
The SkySwitch Call Center extends your PBX for cost-effective inbound and outbound calling capabilities. Get functionality that goes beyond basic hunt groups, along with supervisory controls and more comprehensive reporting and statistics.
- Key Features of Our Call Center Software
- Customized call queue routing and thresholds
- Queuing and ring status
- Comprehensive agent customization
- Agent and supervisor roles
- Audio monitoring (listen, whisper, and barge)
- Call recording at device, user, and queue levels
- Call-back option
- Agent announcement
- Graphs, statistics, and trend analysis
- Real-time monitoring and alerts
- Configurable dashboards and customizable wallboard with queue analytics
- Graphs, statistics, and trend analysis
- Scheduled reports